Expeditors
Logistics
CustomerServiceQuotingSpecialist-On-Site
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Quoting Specialist - On-Site at Expeditors. Skills: Spot quoting, Logistics, Pricing. Process spot quote requests. Analyze shipment requirements”
What You'll Achieve.
Ensure high responsiveness; Ensure customer satisfaction; Ensure consistency; Ensure data quality; Enhance speed; Enhance standardization; Enhance data quality; Ensure accuracy of rates; Ensure accuracy of surcharges; Ensure accuracy of operational details
Industry & Context.
Analytical; Decision-making
What They're Looking For.
Must Have
Understanding of at least one transport mode, Fast decision-making, Ability to prioritize multiple deadlines, Accuracy, High discipline in following SOPs, Ability to work in a high-volume, fast-paced quoting environment, Proficient in MS suite, Outlook experience
Nice to Have
Willingness to learn other transport modes, Previous experience in cargo transportation industry, Previous experience in pricing, Excel knowledge
What You'll Do.
Process spot quote requests
Analyze shipment requirements
Propose transport mode options
Propose routing options
Retrieve rates from internal tools
Build competitive quotes
Build accurate quotes
Prioritize urgent requests
Communicate with branches
Communicate with stakeholders
Ensure compliance with policies
Ensure compliance with regulations
Ensure compliance with customer requirements
Maintain understanding of Europe capabilities
Follow pricing guidelines
Work closely with quoting desks
Understand local constraints
Understand product capabilities
Understand customer expectations
Coordinate with global branches
Ensure end-to-end pricing
Ensure end-to-end routing
Maintain communication with quoting desks
Support customer-specific quoting needs
Track ad-hoc requests
Follow up on ad-hoc requests
Make informed decisions
Identify margin improvement opportunities
Identify alternative routing solutions
Escalate complex quotes
Escalate high-impact quotes
Maintain weekly reporting
Maintain monthly reporting
Analyze trends by mode
Analyze trends by lane
Analyze trends by product
Analyze trends by customer
Suggest process improvements
Support quality checks
How You'll Work.
Team & Collaboration
European sub-regional quoting desks; Global partner branches; European sub-regional quoting desks
Full Job Description
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Main Responsibilities 1. Spot Quoting Operations (All Transport Modes) * Process spot quote requests for air , ocean , road , rail , and multimodal solutions from European origins to global destinations. * Analyze shipment requirements (dimensions, weight, routing, deadlines, special handling) and propose the most suitable transport mode and routing options. * Retrieve rates from internal tools and systems to build competitive, accurate quotes. * Ensure all spot quotes are created, updated, and closed in internal systems within the required deadlines. * Prioritize urgent requests and communicate proactively with branches and stakeholders. * Ensure full compliance with internal policies, external regulations, and customer‑specific requirements. * Maintain a
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