Redcare Pharmacy
e-pharmacy
CustomerServiceQuality&ProjectsManager(m/f/d)
“Customer Service Quality & Projects Manager (m/f/d) at Redcare Pharmacy. Skills: Quality management, Project management, Process optimization. Monitor KPIs. Analyze KPIs”
What You'll Achieve.
Enhance overall efficiency; Enhance service excellence
Industry & Context.
Data-based analyses
What They're Looking For.
Must Have
University degree, 5+ years relevant professional experience, Experience in KPI-driven project management, Very good knowledge of Microsoft Excel, Very good knowledge of Microsoft PowerPoint, Hands-on experience with CRM systems, Data-driven mindset, Confidence working with KPIs, Confidence working with data-based analyses, Business fluent in English, Business fluent in German
Nice to Have
Experience in Customer Success (CS)
What You'll Do.
Coordinate initiatives
Track project results
Enhance documentation processes
Manage external partners
Develop external partners
Conduct partner reviews
Ensure service levels
Collaborate with stakeholders
Identify optimization opportunities
Implement quality measures
Implement efficiency measures
How You'll Work.
Team & Collaboration
Close collaboration with stakeholders; Working with external partners
Process & Methodology
KPI-driven project management
Applying for this Customer Service Quality & Projects Manager (m/f/d) role?
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