CustomerServiceQuality&ProjectsManager(m/f/d)

This position is based on a Dutch employment contract. The stated salary range reflects Dutch compensation structures and forms part of an attractive overall package that includes additional benefits. As tax and social security systems differ between countries, salary levels are only partly comparable. During the recruitment process, we will be happy to provide a transparent overview of all contractual and compensation-related components. About Redcare Pharmacy: As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today. For our location in Sevenum, we are looking for a Customer Service Quality & Projects Manager to join us at the earliest possible date. About the Role: You are responsible for monitoring and analyzing KPIs, managing projects, and continuously optimizing processes and documentation to ensure efficient and transparent operations. In close collaboration with stakeholders and external partners, you drive performance improvements, maintain quality standards, and implement measures to enhance overall efficiency and service excellence. About your tasks: * Responsibility for monitoring, analyzing, and reporting relevant data and KPIs to ensure transparent and efficient operations * Planning, setting up, and managing projects, including coordinating initiatives and tracking results * Analyzing, optimizing, and continuously improving existing processes to create sustainable and efficient workflows * Ensuring and continuously enhancing structured and transparent documentation processes, including reporting * Managing and developing external partners, including performance management, regular reviews, and ensuring defined quality an