Patrianna
social gaming
CustomerService&PlayerOpsTrainer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service & Player Ops Trainer at Patrianna. Skills: Customer service training, Player operations training, Instructional design, Training delivery. Design training programs. Deliver onboarding experiences”
What You'll Achieve.
Transform how team connects with players; Enhance individual and team performance; Ensure seamless onboarding; Address evolving training needs; See immediate results from programs; Drive meaningful change
Industry & Context.
What They're Looking For.
Must Have
Proven experience in customer service and player operations training, Exceptional communication skills, Excellent written and spoken English, Presentation abilities, Interpersonal abilities, Instructional design expertise, Facilitation skills, Ability to create engaging, interactive training materials, Passion for developing others, Genuine interest in training development, Continuous learning, Organizational skills, Excellent time management abilities, Positive, role-model behavior
Nice to Have
CRM training experience
What You'll Do.
Design training programs
Deliver onboarding experiences
Create training materials
Offer constructive feedback
Drive continuous improvement
Stay current with industry trends
Evaluate program effectiveness
Refine training processes
How You'll Work.
Team & Collaboration
Collaboration with CS management; Collaboration with operations teams; Partner with cross-functional teams; Partner with HR; Partner with recruitment; Partner with managers
Communication Scope
Excellent written and spoken English; Presentation abilities; Interpersonal abilities
Full Job Description
CUSTOMER SERVICE & PLAYER OPS TRAINER About Patrianna Patrianna is a fast-growing product development company headquartered in Gibraltar, with a globally distributed team delivering cutting-edge solutions in the social gaming space. We're on a mission to create seamless, engaging, and scalable gaming experiences for millions of players around the world. As we grow, we're building out a world-class operational engine—and we're looking for talented professionals across CRM, fraud & risk, payments, marketing, and player support who thrive in a fast-paced, high-growth environment. We believe in smart execution, continuous improvement, and cross-functional collaboration. Our operational teams are hands-on, data-driven, and empowered to move quickly—making real impact from day one. If you're ambitious, solution-oriented, and passionate about optimizing processes and performance, you'll feel right at home here. At Patrianna, you won't just join a team—you'll help build it. Ready to be part of something exciting? THE ROLE Shape the next generation of customer service excellence by designing and delivering training that transforms how our team connects with players. WHAT YOU WILL BE DOING • Design comprehensive training programs that align with business objectives and identify performance gaps through collaboration with CS management and operations teams • Deliver engaging onboarding experiences for new hires, covering customer service skills, product knowledge, and company policies through interactive sessions • Create dynamic training materials including presentations, e-learning modules, and interactive activities that cater to diverse learning styles • Provide hands-on coaching to new employees during onboarding and offer constructive feedback to enhance individual and team performance • Partner with cross-functional teams including HR, recruitment, and managers to ensure seamless onboarding and address evolving training needs • Drive continuous improvement by staying cu
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