Paleovalley
Food & Beverage
CustomerServicePhoneAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Phone Agent at Paleovalley. Skills: Customer service, Sales, Product recommendation. Deliver exceptional customer experiences. Serve as primary point of contact”
What You'll Achieve.
Strengthen customer loyalty; Drive sales growth; Achieve performance goals
Industry & Context.
Problem solving
What They're Looking For.
Must Have
1 year phone-based customer support, 3 months sales experience, Experience using CRM platforms, Ability to manage multiple priorities, Ability to work independently, Ability to maintain a dedicated workspace
Nice to Have
Experience with health and wellness products, Experience in a mission-driven company
What You'll Do.
Deliver exceptional customer experiences
Serve as primary point of contact
knowledgeable support
Support customers throughout their journey
Answer questions related to products
Resolve customer concerns efficiently and empathetically
Identify solutions that build trust
Strengthen customer loyalty
Process customer transactions accurately
Update customer accounts
Recommend products and solutions
Help customers make informed purchasing decisions
Promote and upsell products
Achieve established performance goals
Maintain accurate customer records
Document interactions within systems
Collaborate with cross-functional teams
Investigate and resolve complex customer issues
Ensure timely follow-through
Stay current on product offerings
Provide accurate and effective customer guidance
Identify recurring customer concerns
Share insights and feedback
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Verbal communication; Professional phone presence
Full Job Description
**Salary Range:** $18 - $21 per hour **Benefit Eligible:** Yes, includes health insurance (medical, dental, vision) along with paid time off and a 401k with company match **Location:** This role is remote (WFH) within the US only. For tax and compliance purposes, this role is open to candidates that will reside/work in the following states: AR, AZ, CA, CO, GA, FL, ID, IL, LA, MD, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY **Classification:** Non-exempt, Regular Full-time **Reports to:** Customer Service Supervisor ### About the Company Paleovalley and Wild Pastures were born from a simple but radical idea: real food can heal — people, animals, and the planet. When Paleovalley co-founders Autumn and Chas Smith saw how industrialized food was affecting human health and the health of the land, they refused to play along. Autumn’s own journey of healing through nutrient-dense foods lit a fire that became Paleovalley. From there, the mission grew roots, sprouted wings, and eventually expanded into Wild Pastures to bring regeneratively raised meats directly to families nationwide. Today, Paleovalley crafts deeply nourishing snacks and supplements made with organic ingredients and honorable sourcing. Wild Pastures connects small American farmers practicing regenerative agriculture with customers who believe better food is worth fighting for. Every product, every partnership, and every decision is guided by a commitment to real ingredients, regenerative practices, and the belief that health is built from the soil up. We’re a team of grounded doers, curious thinkers, bold builders, and warm humans who like to laugh while doing meaningful work. We're growing quickly, fueled by purpose and a shared desire to repair the food system one thoughtful choice at a time. If you feel energized by impact, drawn to mission, and ready to join a company rewriting the future of food, we’d love to meet you! ### About the Opportunity As a Customer Service Phone Agent, you will serve as a trus
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