HealthHero
Healthcare
CustomerServiceOperator
“Customer Service Operator at HealthHero. Skills: Customer support, Patient communication, Healthcare administration. Act as first point of contact. Deal with queries effectively”
Industry & Context.
Deal with queries
What They're Looking For.
Must Have
Excellent customer service skills, Attention to detail, Verbal communication skills, Written communication skills, Proficient in Microsoft Office
Nice to Have
Prior experience in call handling, Prior experience in contact center work
What You'll Do.
Act as first point of contact
Deal with queries effectively
Manage patient requests
Communicate with healthcare professionals
Perform administrative tasks
Process prescriptions
Process referral letters
Process healthcare documentation
Record information accurately
Store information accurately
How You'll Work.
Team & Collaboration
With GPs; With healthcare professionals
Communication Scope
Verbal communication; Written communication
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