Ryder
logistics
CustomerServiceOperationsLead
“Customer Service Operations Lead at Ryder. Achieve customer metrics. Monitor calls and de-escalate”
What You'll Achieve.
Ensure performance goals are successfully met; Decrease incident rates; Comply with Standard Operating Procedures (SOPs)
Industry & Context.
What They're Looking For.
Must Have
Three (3) years or more Customer Service experience required
What You'll Do.
Achieve customer metrics
Monitor calls and de-escalate
Oversee all paperwork associated with orders
Maintain a current procedure book
Act as a liaison between operations and customer
Coordinate special customer requests
Compile statistical information and prepare reports
Help lead the execution of daily dispatch
Maintain a good working relationship with customer(s)
How You'll Work.
Team & Collaboration
Act as a liaison between operations and the customer; Coordinate special customer requests with the transportation and operations departments
Communication Scope
verbal and written communication skills
Applying for this Customer Service Operations Lead role?
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ANONYMOUS · UNFILTERED
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