Angle Auto Finance
Financial Services
CustomerServiceOfficer,Novated
“Customer Service Officer, Novated at Angle Auto Finance. Skills: Customer Service, Account Management, Stakeholder Management. Provide proactive support to third party introducers and customers. Process Payout letters/Residual letters/Residual Tax invoice”
What You'll Achieve.
Exceeding customer expectations within agreed SLAs
Industry & Context.
Investigating account issues
What They're Looking For.
Must Have
customer service experience, Internal and external relationship and stakeholder management, Excellent time management and attention to detail, Ability to work in a fast pace, high volume environment, Demonstrated ability for attention to detail and time management, Experience managing multiple and competing customer priorities, Clear and consistent communication with Relationship Managers
Nice to Have
Tertiary qualified in Business, Commerce or Finance, Experience in a startup environment or within Financial Services (Auto Finance)
What You'll Do.
Provide proactive support to third party introducers and customers
Process Payout letters/Residual letters/Residual Tax invoice
Process Statement and document requests
Process account Re-Novations
Review and process refunds on managed accounts
Liaise with Novated Introducers on Security Substitution
Answer queries regarding active accounts via phone / email
Answer queries on accounts and processes via phone / email
Manage arrears on accounts
Review and send out fortnightly arrears reporting
Investigate account issues and arrears
Assist the closure of accounts when paid
Liaise with internal and external stakeholders
Manage and assist the complaints and hardship processes
Communicate client feedback to Relationship Managers
How You'll Work.
Team & Collaboration
Liaising with internal stakeholders & external stakeholders; Communicating any client feedback to the Relationship Managers and In-Life manager
Communication Scope
Clear and consistent communication
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