Manulife
Financial Services
CustomerServiceOfficer,DistributionContactCentre
“Customer Service Officer, Distribution Contact Centre at Manulife. Skills: Customer service, Communication. Handle enquiries and requests of on Individual Financial Products administration arising from agents. Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills”
What You'll Achieve.
Ensure accuracy and compliance of all requests to be completed with good quality standards; Achieve desired results of business needs
Industry & Context.
What They're Looking For.
Must Have
HKDSE/HKCEE/ diploma qualification
Nice to Have
3+ years of customer service experience, IIQE 1, 3, 5, Worked previously in a call centre/ service centre environment, Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products, Excellent telephone manner with good interpersonal skills, Mature and pleasant personality, Self-motivated and able to work independently, Excellent service attitude and able to follow through on commitments to customers, Adherence to quality standards, Fast and accurate typing skills (over 45 wpm), PC literate in Word/Excel, Good communication skills in English and Chinese, both written and spoken
What You'll Do.
Handle enquiries and requests of on Individual Financial Products administration arising from agents
Handle and resolve agent queries and requests via phone
live chat and email on products and services in a professional manner with tactful customer service skills
Provide support to management and recommend productivity/service improvements
Ensure accuracy and compliance of all requests to be completed with good quality standards
Support ad-hoc tasks to achieve desired results of business needs
How You'll Work.
Communication Scope
Good communication skills in English and Chinese, both written and spoken; Excellent telephone manner
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