Hume City Council
Government
CustomerServiceOfficer
“Customer Service Officer at Hume City Council. Skills: Customer service, CRM systems. Respond to customer inquiries. Provide information on council services”
What You'll Achieve.
High level of customer satisfaction; Efficient resolution of inquiries
Industry & Context.
Problem solving; Complaint resolution
What They're Looking For.
Must Have
5+ years experience in customer service, Experience with CRM systems, Proficiency in Microsoft Office Suite
Nice to Have
Experience in local government, Certificate IV in Customer Contact
What You'll Do.
Respond to customer inquiries
Provide information on council services
Process customer requests
Resolve customer complaints
Maintain customer records
Assist with customer service projects
How You'll Work.
Team & Collaboration
Internal departments; External stakeholders
Communication Scope
Verbal communication; Written communication
Applying for this Customer Service Officer role?
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ANONYMOUS · UNFILTERED
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