Hume City Council
Government Administration
CustomerServiceOfficer
“Customer Service Officer at Hume City Council. Skills: Customer service, Complaint management, Enquiry management. Deliver customer service from frontline touchpoint. Manage complaints efficiently”
What You'll Achieve.
Deliver positive outcomes for customers
Industry & Context.
Find solutions to problems
What They're Looking For.
Must Have
Commitment to quality customer service, Excellent data entry skills, Intermediate computer skills, Proficient use of customer request management system, Proficient use of databases, Proficient use of network systems, Understanding of cashiering processes, Demonstrated flexibility, Demonstrated resilience, Demonstrated adaptability, Customer focus in approach, Skills in managing time, Skills in planning work, Skills in organising work, Ability to ensure enquiries are dealt with professionally, Ability to follow through on customer enquiries, Ability to set priorities, Ability to plan work, Ability to organise work, Ability to exercise initiative, Ability to find solutions to problems
Nice to Have
Experience in high volume contact centre, Experience in face-to-face environments, Experience using contact centre systems, Experience using customer management systems, Experience using request tracking systems, Experience working in administrative environment, Proficiency in a Language other than English, Current driver’s licence
What You'll Do.
Deliver customer service from frontline touchpoint
Manage complaints efficiently
Manage enquiries efficiently
Manage requests efficiently
Provide accurate information to customers
Provide timely information to customers
Provide courteous information to customers
Resolve customer interactions analytically
Tailor approach to ensure excellent customer experience
Contribute to collaborative team environment
Share responsibility for managing customer enquiries
Share responsibility for managing workloads
Develop positive working relationships with business units
Achieve positive outcomes for customers
Maintain commitment to social justice
Maintain commitment to inclusion
Provide respectful support to customers
Provide culturally appropriate support to customers
Follow through all enquiries effectively
Follow through all enquiries efficiently
Ensure all enquiries are dealt with professionally
Follow through on customer enquiries to ensure completion
How You'll Work.
Team & Collaboration
Collaborative team environment; Working relationships with business units
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