BlueScope
steel and aluminium product
CustomerServiceOfficer
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Officer at BlueScope. Skills: exceptional customer service, managing quotes and queries, converting these into sales opportunities, nurture and grow relationships with customers. ensure exceptional customer service in each interaction. take new orders and quotations”
What You'll Achieve.
deliver projects on time and to specification; uncover new business and sales opportunities; improving the customer experience; improving the total value proposition
Industry & Context.
resolve issues effectively and efficiently
What They're Looking For.
Must Have
experience working in a customer service/sales environment, high attention to detail and ability to complete multiple tasks simultaneously, excellent communication and interpersonal skills, confidence to resolve issues effectively and efficiently, a proactive approach in building constructive and effective relationships, basic knowledge with Microsoft office and a willingness to undergo relevant training
What You'll Do.
ensure exceptional customer service in each interaction
take new orders and quotations
providing product and pricing advice
manage a variety of day-to-day enquiries
interact with our customers over the phone and email managing quotes and queries
follow-up on quotations and inquiries converting these into sales opportunities
nurture and grow relationships with customers to uncover new business and sales opportunities
continuously look at new ways of improving the customer experience and consistently improving the total value proposition
How You'll Work.
Team & Collaboration
collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met
Communication Scope
excellent communication and interpersonal skills
Full Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity BlueScope Distribution is looking for a Customer Service Officer to join the Customer Service team based in Gladstone. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best As a Customer Service Officer, you will ensure exceptional customer service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. What Will You Do? As part of our sales team, you will: * interact with our customers over the phone and email managing quotes and queries * follow-up on quotations and inquiries converting these into sales opportunities * collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable * nurture and grow relationships with customers to uncover new business and sa
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