CustomerServiceManager-Pensions

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Job Title: Customer Services Manager - Pensions** **Locations** : Birmingham | Hybrid ** _Get To Know the Team_** The role of Customer Services Manager will lead a team across multiple skills, including key relationships with Finance, HR and Distribution teams, to provide/support exceptional customer delivery in a service-orientated environment. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model & a Business Casual Dress Code, including jeans * **Your Future:** Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Medical, Dental, Vision, Employee Assistance Program, Parental Leave * **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity * **Training:** Hands-On, Team-Customized, including SS&C University * **Extra Perks:** Discounts on fitness clubs, travel and more! **_What You Will Get To Do:_** **_Customer_** * Play a lead role in ensuring any opportunities which have been identified to improve customer experience, land efficiently and effectively, and are embedded to help achieve desired benefits in their team * Lead the delivery within the Vulnerable Customer framework & ensuring colleagues fully comply with the requirements in their team * Driving execution of the Quality Framework to ensure appropriate standards are being met in their team * Proactively drive and implement learning from complaints RCA in in their team ** _Colleague/People_** * Lead and coach the team to improve quality and quantity of customer outcomes. * Drive with energy to