Universal Business Team
Construction
CustomerServiceManager
“Customer Service Manager at Universal Business Team. Skills: Customer service management, Team leadership, Operational efficiency. Lead customer service team. Coach customer service team”
What You'll Achieve.
Well-managed operation; Organised operation; Efficient operation; Improved communication; Improved collaboration; Faster response times; Increased customer satisfaction; Reduced processing errors; Reduced operational issues; Motivated team; Engaged team; Accountable team; Achieve service level targets; Achieve departmental KPIs; Improved operational efficiency; Improved workflow management
Industry & Context.
Problem-solving; Decision-making
What They're Looking For.
Must Have
Managing customer service teams, Managing operational teams, Leadership skills, People management skills, Communication skills, Organisational skills, Stakeholder management skills, Manage multiple priorities, Problem-solving capabilities, Decision-making capabilities, Customer-focused approach, Hands-on management style, Lead by example, Process improvements experience, Team performance driving experience, CRM systems knowledge, Order processing systems knowledge
Nice to Have
Managing remote teams, Managing outsourced teams
What You'll Do.
Lead customer service team
Coach customer service team
Develop customer service team
Handle customer enquiries
Drive customer service standards
Drive customer satisfaction
Drive team performance
Ensure efficient operations
Act as escalation point
Improve communication
Improve service delivery
Identify process improvements
Implement process improvements
Enhance customer experience
Conduct one-to-one meetings
Conduct performance reviews
Conduct coaching sessions
Support continuous improvement
How You'll Work.
Team & Collaboration
Internal departments; Sales teams; Purchasing teams; Warehouse teams
Applying for this Customer Service Manager role?
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