CustomerServiceManager

£33,500 plus great benefits! Requirement any 5 from 7 days with the flexibility to work day shift between 9:00 and 17:00 typically Monday to Friday (39 hrs) Brakes is a top UK food business and a proud part of Sysco – the world's leading foodservice company. We’re growing across the country and aiming to be the absolute best in our industry. So join us as a Customer Service Manager and take your career to the next level. A satisfying role We are looking for a proactive and detail-oriented Customer Service Manager to enhance customer satisfaction and loyalty by supporting initiatives and providing direct support to customers and internal teams. You'll have a validate full scope of customer incentives. Act as a liaison across teams to ensure root causes of issues are resolved. Ensuring complex inquiries and audit disputes are handled professionally, providing data-driven solutions. Manage a team of administrators, including the resolution team to drive team performance by setting expectations, managing change, and consistently providing feedback and coaching. What you bring to the mix With strong commercial awareness and the ability to motivate everyone to achieve targets, you have everything it takes to succeed with us: * analytical thinking and the ability to create data-driven change plans * experience coaching a team, and people management, driving performance across multiple sites * extensive experience balancing operational needs, customer and commercial expectations * the ability to manage change within a team and influence others * multiple stakeholder management skills that drive a culture of two-way feedback * a focus on continuous improvement and using data insights, trends, and team input to improve processes * experience using Microsoft Office, knowledge of SAP and CRM systems (e.g., Salesforce). * foodservice operational experience desirable * CPC holder desired or someone with the willingness to acquire CPC within your first year. Bags of benefits We ta