Salomon
sporting goods
CustomerServiceManager
“Customer Service Manager at Salomon. Skills: Customer Service, Leadership, Team Management, Order Management. Manage day-to-day operations of customer service team. Hire, coach, and develop direct reports”
Industry & Context.
troubleshoot orders stuck in processing
Ability to manage through with high pressure situations, Lift up to 30 pounds, Close vision, Color vision, Ability to adjust focus
What They're Looking For.
Must Have
Minimum of 5 years of experience in customer service role, Minimum of 2 years of experience in leading, coaching and training, Experience in building cross functional relationships and working alongside business leadership within a company
What You'll Do.
Manage day-to-day operations of customer service team
and develop direct reports
Contribute to departmental strategy development
Develop and mentor team members
Support team through transitions
Reinforce positive team environment
Lead team participation in system testing
Ensure effective onboarding and training
Maintain working knowledge of reporting tools
Establish Service Level Agreements (SLA)
Establish Key Performance Indicators (KPI)
Lead business process and performance review
Analyze results for continuous improvement
Connect operational performance to business outcomes
Develop scalable resource model
Partner with cross-functional stakeholders
Monitor orderbook for timely shipments
Investigate open orders
Monitor fill rate on accounts/orders
Execute pullforward to balance workload
Monitor and troubleshoot orders stuck in processing
Assist team members with workload
Maintain KPI performance
Create and manage AFOI reporting
Create and manage Salesforce dashboards
How You'll Work.
Team & Collaboration
Partner with cross-functional stakeholders; working alongside business leadership
Communication Scope
Excellent communication skills
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