Rentokil Initial
Services
CustomerServiceManager
“Customer Service Manager at Rentokil Initial. Skills: Customer service management, Team leadership, Sales growth. Supervise customer service team. Lead customer service team”
What You'll Achieve.
Deliver 'WOW' experience; Achieve sales KPIs; Achieve conversion KPIs
Industry & Context.
Conflict resolution
Pre-employment medical, Drug and alcohol screen, Background checks
What They're Looking For.
Must Have
2+ years experience Customer Service Manager, 2+ years experience Team Leader role, Pass pre-employment medical, Pass drug and alcohol screen, Pass background checks
What You'll Do.
Supervise customer service team
Lead customer service team
Develop customer service team
Follow performance management processes
Analyse customer service data
Maintain service levels
Collaborate with Planning team
Collaborate with Operations teams
Collaborate with Sales teams
Ensure customer needs met
Optimise service efficiency
Engage with internal stakeholders
Monitor Service Delivery KPIs
Ensure Service Delivery KPIs achieved
Oversee customer feedback
Oversee customer escalations
Follow 'customer in jeopardy' procedures
Resolve issues professionalism
Lead internal sales function
Manage internal sales function
Drive sales activity levels
Drive sales conversion performance
Support continuous improvement
Encourage continuous improvement
Leverage new technologies
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders
Communication Scope
Verbal communication; Written communication; Phone etiquette
Applying for this Customer Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Rentokil Initial?
Real rants from real employees. Read before you apply.