CustomerServiceManager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. ## Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a **Customer Service Manager** located in Guadalajara, **North Campus.** Reporting to the **Director, Program Management** the**Customer Service Manager** is responsible for leveraging data analysis and process flow examinations to identify failures, adherence gaps, and improvement opportunities. Maintains high customer satisfaction by providing problem-solving resources and effectively managing a customer service team. **What a typical day looks like:** * Accomplishes customer service objectives by recruiting, selecting, onboarding, training, scheduling, coaching, counseling, and leading team members; communicating expectations and enforcing policies. * Supports strategic planning by providing customer insights and recommendations; executes action plans to improve production, productivity, quality, and service levels. * Meets financial objectives by forecasting needs, managing budgets, tracking variances, and implementing corrective actions. * Defines service requirements through direct customer interaction, site visits, surveys, benchmarking, and data analysis. * Improves service quality by redesigning processes, defining KPIs, and monitoring performance to drive continuous improvement. * Maximizes operational performance by providing help desk resources, resolving technical issues, and identifying system or network failures. * Manages customer order processes to ensure on-time delivery aligned with sales plan