Alcon
CustomerServiceManager
“Customer Service Manager at Alcon. Skills: Customer Operations, leadership, operational excellence. Lead local Customer Operations teams. Drive operational excellence”
What You'll Achieve.
deliver a seamless customer experience; ensure high performance, engagement, and service excellence; ensuring accuracy, compliance, and efficiency; driving continuous improvement, automation, and digital transformation initiatives; impact patient outcomes and customer satisfaction
Industry & Context.
Saudi Nationality and an English CV are required
What They're Looking For.
Must Have
3–5 years of proven leadership experience in Customer Operations, OTI, or Supply Chain, people‑management experience within a matrix organization, Demonstrated success driving change, process improvement, and cross‑functional projects, Fluency in English and local language(s), Ability to build relationships, influence stakeholders, and lead teams through transformation, Customer‑centric mindset
What You'll Do.
Lead local Customer Operations teams
Drive operational excellence
Support Alcon’s transformation toward intelligent
customer‑centric service centers
Collaborate with regional and local stakeholders
and develop Customer Operations teams
Oversee end‑to‑end operational processes
customer satisfaction
and distributor performance
Ensure alignment with GEM Supply Chain strategy
and compliance requirements
How You'll Work.
Team & Collaboration
Collaborating with regional and local stakeholders; people‑management experience within a matrix organization; Ability to build relationships, influence stakeholders, and lead teams through transformation
Communication Scope
Fluency in English and local language(s); Ability to build relationships, influence stakeholders
Process & Methodology
cross‑functional projects
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