CustomerServiceManager

Hello! We`re **Abakus School** \- we’re a leading international school of **neuromathematics and cognitive development** for children aged 5–12, blending online and offline learning with a science-backed, neuropedagogical approach. As we grow across Europe, we’re expanding our support team to better serve families in **English and Romanian**. ### **Your Role** Be the trusted point of contact for parents and teachers — from onboarding to course completion. You’ll: * Support clients via chat, email, and calls on our platform * Manage schedules, course changes, teacher swaps, and account updates * Communicate clearly and warmly in **English and Romanian** * Solve issues fast, anticipate needs, and boost satisfaction with our services * Run check-in calls and handle feedback with care * Keep records accurate and workflows smooth **Requirements** * Native-level **English and Romanian** (speaking & writing) * Basic **Russian is a plus** * Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms * Proactive, empathetic, and detail-oriented * Great at multitasking, staying calm under pressure * Team player with initiative, optimism, and a service mindset Experience in customer support or education is a bonus — but your attitude and skills matter most. **Benefits** * Fully remote role in a supportive, mission-driven team * Paid training & growth opportunities * Make a real difference in children’s learning journeys If you’re organized, caring, and love helping people — we’d love to hear from you. Let’s grow together. 🌱