Tessenderlo Group
agriculture, mining, industrial and water reclamation
CustomerService&LogisticsSupportRepresentative
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“Customer Service & Logistics Support Representative at Tessenderlo Group. Skills: Customer Service, Logistics Support, Order Management, SAP, Microsoft Office. Manage customer orders via phone, email and fax using Microsoft Products & SAP.. Maintain and invoice orders post-shipment, process pricing changes and update customer master data.”
What You'll Achieve.
Support vital order management, delivery performance and product accuracy across our customer base.; Ensure orders flow smoothly; Troubleshoot issues before they impact the customer; Build relationships that support our long-term business success.; Deliver exceptional service and order accuracy.
Industry & Context.
problem solver; solutions-first mindset; problem-solving abilities; Troubleshoot delivery or product concerns
occasional extended hours or weekend work
What They're Looking For.
Must Have
3-5 years of customer service experience (order management or related field preferred), High attention to detail, Microsoft Office skills (Excel, Outlook, Word, PowerPoint), Excellent communication, adaptability and problem-solving abilities
Nice to Have
Associate degree or higher preferred (or equivalent experience), Familiarity with SAP is a big plus, Understanding of supply chain or logistics operations is beneficial, Industry experience in mining, refineries, agriculture, or bulk liquid shipments is a plus
What You'll Do.
Manage customer orders via phone
email and fax using Microsoft Products & SAP.
Maintain and invoice orders post-shipment
process pricing changes and update customer master data.
Respond to customer inquiries
troubleshoot delivery or product concerns
and provide timely resolutions.
Support month-end close and related reporting or administrative tasks in collaboration with Shared Services.
Participate in cross-training and continuous improvement of department systems and processes.
Assist with training and onboarding of new team members as needed.
Maintain professionalism in a fast-paced office environment with occasional extended hours or weekend work.
How You'll Work.
Team & Collaboration
Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice.; Partner with internal departments (Sales, Operations, Transportation) to deliver exceptional service and order accuracy.; Support month-end close and related reporting or administrative tasks in collaboration with Shared Services.; Participate in cross-training and continuous improvement of department systems and processes.; Assist with training and onboarding of new team members as needed.
Communication Scope
Excellent communication
Full Job Description
[Tessenderlo Kerley, Inc.](https://www.tkinet.com/en) is a company of diverse businesses unified by shared values and vision. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies, worldwide. Serving these customers well is a passion and a commitment-one that the people of Tessenderlo Kerley find rewarding, empowering and meaningful. If you want the work you do to make a positive impact on the world in which we live, and work alongside innovative, quality-focused people of vision, Tessenderlo Kerley is the right place for you. Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service & Logistics Support Representative, you’ll play a key role in supporting both internal teams and external customers throughout the full order process. This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success. Please Note: This role is primarily office-based. After 90 days, you’ll have the opportunity to work from home up to 1-2 days per week. Why Join Us? 📦 Make a Real Difference – Support vital order management, delivery performance and product accuracy across our customer base. 🔗 Be the Bridge – Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice. 🧠 Sharpen Your Expertise – Gain hands-on experience with SAP, expand your product knowledge and learn the intricacies of our growing business. 🚀 Grow Your Career – Be part of a team that values cross-training, continuous improvement and internal mobility. What You’ll Do: ✅ Manage customer orders via phone, email and fax using Microsoft Produc
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