Abbott
healthcare
CustomerService&LogisticsSpecialistRapidDiagnostics(Mississauga)
“Customer Service & Logistics Specialist - Rapid Diagnostics (Mississauga) at Abbott. Skills: Order Management, Logistics Operations, Customer Service. Manage full Order Management cycle. Coordinate logistics operations with 3PL partners”
What You'll Achieve.
Ensuring a seamless Order-to-Delivery process; Delivering a high-quality customer experience; Ensuring service-level adherence, cost efficiency, operation excellence and compliance; Ensuring inventory control, SLA/KPI compliance, and system data accuracy
Industry & Context.
Empowerment to take decisions
Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
What They're Looking For.
Must Have
Bachelor's in business administration, engineering, logistics or related areas, Four to six years as a leader in order management and logistics flow, Experience on Customer Service and Order to Delivery Process, Supply Chain, and Customer Experience programs, Previous experience on SAP, Able to think outside the box with innovation and creativity, Empowerment to take decisions, Stronger influencer, Customer Centric Orientation, Passion to provide service to the customer, Excellent communication and presentation skills, Capable to design and review procedures and workflows, Bilingual is required, French and English
Nice to Have
Having exercised leadership by managing professional services and outsourcing contracts in order management, logistics and planning processes is a plus
What You'll Do.
Manage full Order Management cycle
Coordinate logistics operations with 3PL partners
Monitor operational performance
Control logistics costs
Generate reports for stakeholders
Manage contracts and suppliers
Lead continuous improvement initiatives
Ensure compliance with quality standards
Act as liaison between Supply Chain and commercial teams
How You'll Work.
Team & Collaboration
Acts as a key liaison between Supply Chain and commercial teams, ensuring alignment on service levels and customer requirements.
Communication Scope
Excellent communication and presentation skills
Process & Methodology
Leading continuous improvement, automation, and process optimization initiatives.
Applying for this Customer Service & Logistics Specialist - Rapid Diagnostics (Mississauga) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Abbott?
Real rants from real employees. Read before you apply.