Novartis
CustomerService&LogisticsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service & Logistics Coordinator at Novartis. Skills: Customer Service systems, SAP S/4HANA, Power BI, logistics coordination, data analysis. Provide technical and functional support for Customer Service systems, including SAP S/4HANA, Peppol, Basware, and Esker. Act as SAP S/4HANA Super User, troubleshooting issues and supporting smooth daily Customer Service operations”
Industry & Context.
troubleshooting issues; analytical; problem-solving skills
Relocation Support: This role is based in Diegem, Belgium. Novartis is unable to offer relocation support: please only apply if accessible.
What They're Looking For.
Must Have
Previous experience in customer service, logistics coordination, or business support, preferably in a regulated industry, Hands-on experience with enterprise resource planning systems such as SAP S/4HANA or similar platforms, understanding of end-to-end supply chain and customer service processes, including physical and data flows, Proven ability to analyse data and create insights using Power BI or comparable reporting tools, Solid organisational, analytical, and problem-solving skills with attention to detail, Ability to manage multiple priorities and collaborate effectively across functions and stakeholders, Proactive, structured, and solution-oriented mindset with openness to digital tools and automation, Professional working proficiency in English, with good command of French and/or Dutch
What You'll Do.
Provide technical and functional support for Customer Service systems
including SAP S/4HANA
Act as SAP S/4HANA Super User
troubleshooting issues and supporting smooth daily Customer Service operations
and enhance Power BI dashboards and reports to support data-driven management decisions
Deliver regular performance reporting and business analysis to monitor Customer Service and logistics effectiveness
Coordinate closely with warehouse and third-party logistics partners on deliveries
and stock reconciliation
Prepare and consolidate monthly reports covering Customer Service and logistics activities
Perform internal controls across Customer Service and logistics
ensuring compliance with Good Distribution Practice and internal procedures
Identify opportunities to simplify processes
improve ways of working
and support digital automation initiatives
How You'll Work.
Team & Collaboration
partnering closely with logistics providers and internal teams; collaborate effectively across functions and stakeholders
Communication Scope
Professional working proficiency in English, with good command of French and/or Dutch
Full Job Description
**Band** Level 2 **Job Description Summary** #LI-Hybrid Location: Diegem, Belgium Relocation Support: This role is based in Diegem, Belgium. Novartis is unable to offer relocation support: please only apply if accessible. Play a pivotal role at the intersection of customer experience, digital innovation, and supply chain excellence. As Customer Service & Logistics Coordinator at Novartis, you will help keep our operations running smoothly by combining systems expertise, data insight, and hands-on coordination. From supporting advanced digital platforms to partnering closely with logistics providers and internal teams, your work will directly enable reliable delivery, informed decision-making, and continuous improvement—making a real impact on how we serve patients and customers every day. **Job Description** ## **Key Responsibilities** * Provide technical and functional support for Customer Service systems, including SAP S/4HANA, Peppol, Basware, and Esker * Act as SAP S/4HANA Super User, troubleshooting issues and supporting smooth daily Customer Service operations * Develop, maintain, and enhance Power BI dashboards and reports to support data-driven management decisions * Deliver regular performance reporting and business analysis to monitor Customer Service and logistics effectiveness * Coordinate closely with warehouse and third-party logistics partners on deliveries, damages, discrepancies, and stock reconciliation * Prepare and consolidate monthly reports covering Customer * Service and logistics activities * Perform internal controls across Customer Service and logistics, ensuring compliance with Good Distribution Practice and internal procedures * Identify opportunities to simplify processes, improve ways of working, and support digital automation initiatives ## **Essential Requirements** * Previous experience in customer service, logistics coordination, or business support, preferably in a regulated industry * Hands-on experience with enterprise resource p
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