Novartis
CustomerService&LogisticsCoordinator
“Customer Service & Logistics Coordinator at Novartis. Skills: Customer Service systems expertise, Logistics coordination, Data insight, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Provide technical and functional support for Customer Service systems. Act as SAP S/4HANA Super User”
What You'll Achieve.
Keep our operations running smoothly; Enable reliable delivery; Informed decision-making; Continuous improvement; Make a real impact on how we serve patients and customers every day; Support data-driven management decisions; Monitor Customer Service and logistics effectiveness; Ensure compliance with Good Distribution Practice and internal procedures
Industry & Context.
Troubleshooting issues; Analytical skills; Problem-solving skills
Role is based in Diegem, Belgium, Novartis is unable to offer relocation support
What They're Looking For.
Must Have
Previous experience in customer service, logistics coordination, or business support, preferably in a regulated industry, Hands-on experience with enterprise resource planning systems such as SAP S/4HANA or similar platforms, understanding of end-to-end supply chain and customer service processes, including physical and data flows, Proven ability to analyse data and create insights using Power BI or comparable reporting tools, Solid organisational, analytical, and problem-solving skills with attention to detail, Ability to manage multiple priorities and collaborate effectively across functions and stakeholders, Proactive, structured, and solution-oriented mindset with openness to digital tools and automation, Professional working proficiency in English, with good command of French and/or Dutch
What You'll Do.
Provide technical and functional support for Customer Service systems
Act as SAP S/4HANA Super User
and enhance Power BI dashboards and reports
Deliver regular performance reporting and business analysis
Coordinate closely with warehouse and third-party logistics partners
Prepare and consolidate monthly reports
Perform internal controls across Customer Service and logistics
How You'll Work.
Team & Collaboration
Partnering closely with logistics providers and internal teams; Collaborate effectively across functions and stakeholders
Communication Scope
Professional working proficiency in English; Good command of French and/or Dutch
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