J&J Snack Foods
snack food
CustomerServiceLogisticsCoordinator
“Customer Service Logistics Coordinator at J&J Snack Foods. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service logistics, order management, communication. supporting the day-to-day activities of the Customer Service Logistics (CLS) function. ensure customer orders are received, processed, and delivered in accordance with company procedures and customer requirements”
What You'll Achieve.
High customer satisfaction; Improved OTIF and fill rate performance; Reduced order errors and claims; employee engagement and retention; Efficient cross-functional execution and communication
Industry & Context.
problem-solving; resolve routine issues; issue resolution and escalation; Identify process or workflow issues
Ability to work in a fast-paced environment, manage multiple priorities
What They're Looking For.
Must Have
3+ years of customer service logistics experience, knowledge of order management, logistics, production planning, and customer account management, Experience with JD Edwards and Microsoft Office Suite, Excellent communication, problem-solving, and organizational skills, Ability to work in a fast-paced environment and manage multiple priorities
Nice to Have
Bachelor’s degree in business, Supply Chain Operations, or related field, preferably in food manufacturing, consumer packaged goods, or related industry
What You'll Do.
supporting the day-to-day activities of the Customer Service Logistics (CLS) function
ensure customer orders are received
and delivered in accordance with company procedures and customer requirements
communicate order status
resolve routine issues
and support operational execution
following established processes
and management direction when addressing customer and operational matters
Provide day-to-day operational support to the CLS team
assist with workflow coordination
Communicate information
and updates to team members
Assist in training and onboarding employees in established processes and systems
or operational concerns to management
Communicate order status
and routine issue resolution to customers and internal stakeholders
Support customer service objectives by responding to inquiries in a timely and professional manner
Document customer communications and follow established procedures for issue resolution and escalation
Process customer orders
verify order accuracy
and shipment information
Coordinate with transportation
and sales teams to support timely order fulfillment
Follow customer routing guides
delivery requirements
and service expectations
Maintain accurate records within ERP
and related operating systems
Identify process or workflow issues and communicate recommendations for improvement to management
Generate and review operational reports and data for accuracy and service follow-up
Utilize company systems and standard operating procedures to support customer service execution
How You'll Work.
Team & Collaboration
works closely with internal departments and customers; Communicate information, procedures, and updates to team members; Coordinate with transportation, warehouse, production, and sales teams; Communicate order status, product availability, shipment delays, and routine issue resolution to customers and internal stakeholders
Communication Scope
Excellent communication; Communicate information, procedures, and updates to team members; Communicate order status, product availability, shipment delays, and routine issue resolution to customers and internal stakeholders; responding to inquiries in a timely and professional manner; Document customer communications; communicate recommendations for improvement to management; review operational reports and data for accuracy and service follow-up
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