Paired
Staffing and Recruiting
CustomerService&LeadCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service & Lead Coordinator at Paired. Skills: Customer Communication, Lead Follow-Up, CRM Management, Administrative Support. Respond to inbound calls, texts, emails, and online inquiries. Follow up consistently with new and existing leads”
Industry & Context.
What They're Looking For.
Must Have
English communication skills (written and verbal), Open to working Saturdays, Prior experience in customer service, office administration, or lead coordination roles, Comfortable handling inbound leads and structured follow-up processes, Basic understanding of sales follow-up, Experience using CRM systems or lead tracking tools, Highly organized, detail-oriented, and able to work independently in a remote environment, Ability to learn and operate simple quoting or mapping tools
Nice to Have
Familiarity with email marketing tools (e.g., Mailchimp) is a plus
What You'll Do.
Respond to inbound calls
Follow up consistently with new and existing leads
Maintain ongoing communication with prospects
Send proactive outreach
Request and manage customer reviews
Collect and input customer information
Use online quoting tool to map properties
Generate accurate estimates
Assist customers in navigating quoting process
Support basic interpretation of property layouts
Ensure quotes and lead data are accurately recorded
Maintain and update CRM records
Track lead status and follow-up stages
Ensure all inquiries are properly categorized
Support internal organization of leads
Provide general administrative support
Help organize customer communication workflows
Support light coordination tasks
Assist with basic marketing support
How You'll Work.
Communication Scope
English communication skills (written and verbal)
Full Job Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location. ### About the Client Our client is a is a fencing contractor specializing in the design, installation, and repair of residential and commercial fencing systems across New Jersey. The company offers a variety of fencing solutions, including wood, vinyl, chain-link, and aluminum, as well as custom gates and tailored perimeter security options. Their services are focused on enhancing property security, privacy, and curb appeal, delivering durable and functional fencing solutions for both residential homeowners and commercial clients. ### **About the Role** We are seeking a proactive and detail-oriented Customer Service Representative / Office Administrator to support a fast-growing fencing and outdoor living installation company based in New Jersey. This role is critical in managing high volumes of inbound leads generated through social media, referrals, and the company website, while ensuring consistent follow-up, strong customer communication, and accurate CRM management. The ideal candidate is highly organized, customer-focused, and comfortable working across communication, lead follow-up, and light sales support in a dynamic, fast-moving environment. This is not a maintenance role—this company focuses exclusively on installation projects including fencing, patios, pavilions, and landscape-related outdoor living solutions. ### Key Responsibilities ### **Customer Communication & Lead Follow-Up** * Respond to inbound calls, texts, emails, and online inquiries in a timely and professional manner * Follow up consistently with new and existing leads to maintain engagement and increase conversion rates * Maintain ongoing communication w
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