SunSource
Manufacturing
CustomerService/InsideSalesRepresentative-IndustrialSupply
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service/Inside Sales Representative - Industrial Supply at SunSource. Skills: Inside sales, Customer service. Provide outstanding service to customers. Support outside sales managers”
What You'll Achieve.
100% accuracy in order entry
Industry & Context.
What They're Looking For.
Must Have
2+ years of customer service or inside sales experience, Associate Degree or equivalent, 2 to 4 years of related experience, Proficient with Microsoft Excel, Word, e-mail
Nice to Have
Industrial distribution or adjacent industry experience preferred, Experience with Trend ERP a plus
What You'll Do.
Provide outstanding service to customers
Support outside sales managers
Respond to customer correspondence
Respond to customer inquiries
Assist customers in finding components
Supply detailed product quotations
Enter customer orders
Expedite customer orders
Confer with Service Technicians
Correspond with Outside Sales Managers
Correspond with manufacturers reps
Resolve technical problems
Follow up on outbound calls
Develop technical skills
Additional-sell to customers
How You'll Work.
Team & Collaboration
Work in a team environment
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com Looking for a career in Inside Sales? We're looking for an energetic, self-driven, mechanically inclined individual to join our team to be responsible for: Providing outstanding service to our customers and support to our outside sales managers Answering phone calls and responding to customer correspondence regarding technical questions on products or systems Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines Entering customer orders in the ERP system with the goal of 100% accuracy Expediting customer orders as needed to meet required and promised delivery dates Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems Assisting Outside Sales when necessary (quoting, expediting, customer visits) Following up on quotes and outbound calls to assist sales team Continuous development of sales and technical skills to up-sell or additional-sell to customers and more. Experience Associate Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience 2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred Proficient with software programs relating to the customer servic
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