Workhuman
CustomerServiceExecutive-FluentMongolianRequired-Nightshift
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Executive - Fluent Mongolian Required - Nightshift at Workhuman. Skills: Customer experience, Problem solving. Supporting customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities. Own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time”
What You'll Achieve.
A positive customer experience will be your main key performance indicator; Give every customer a Workhuman experience
Industry & Context.
Solve issues rather than just close cases
Nightshift from 01: 00 - 09: 30, Monday - Friday from 01: 30-09: 30
What They're Looking For.
Must Have
Full fluency in Mongolian and English
What You'll Do.
Supporting customers with day to day issues such as password requests
complex issues such as supply chain malfunctions along with other general activities
and resolve issues such as why customers contact us
how we have resolved their issues and what we can do better the next time
Make improvements to processes
How You'll Work.
Communication Scope
Full fluency in Mongolian and English
Full Job Description
Job Description: ****Fluency in Mongolian and English is required**** ****The hours for this role are Monday - Friday from 01:30-09:30**** ### We are seeking an innovative Customer Service Executive to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities. As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email. This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience. You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction. _The Value Your Will Bring_ * You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience. * You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time. * Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman. _The Skills You Will Bring_ * Full fluency in Mongolian and English * You have a strong focus on customer experience and the urgency in which it should be delivered. * You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease. * You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career. * You have customer relationship-building skills. * You have the ability to use technology systems accurately
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