Avery Dennison
Packaging And Containers
CustomerServiceExecutive(BilingualChinese&Englishspeaking)
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Service Executive (Bilingual Chinese & English speaking) at Avery Dennison. Skills: Customer Success, Order Management, Customer Support. Handle order processing. Manage customer inquiries”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree, 1-2 years related experience, Read, write, Speak English and Chinese, Understanding of applicable computer systems, Excellent customer service skills
Nice to Have
Lead experience preferred
What You'll Do.
Handle order processing
Manage customer inquiries
Provide order management support
Handle customer complaints
Resolve customer complaints professionally
Negotiate customer product complaints
Coordinate with other departments
Partner with Inside Sales
Communicate supply chain issues
Coordinate with Logistics and Operations
Coordinate return processes
Prepare daily reports
Ensure operations meet shipping dates
Participate in projects
Lead process improvement projects
How You'll Work.
Team & Collaboration
Partner with Inside Sales; Coordinate with Logistics; Coordinate with Operations; Coordinate with accountant; Coordinate with sales
Communication Scope
Presentation skills
Full Job Description
Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM. * 1. Handle order processing in accounts: • Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment. • Provide responsive order management support including order entry, or expediting and shipment information to customers • Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories) 2. Handle customer complaint: • Resolve customer complaints professionally and tactfully. • Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales...related to invoices, payment issues 3. Coordinate with
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