Workhuman
CustomerServiceExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Executive at Workhuman. Skills: Customer Service, Polish Fluency, English Fluency, French or Italian Fluency. Supporting customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities. Solve issues rather than just close cases”
What You'll Achieve.
Positive customer experience will be your main key performance indicator
Industry & Context.
solve issues
What They're Looking For.
Must Have
Full fluency in Polish and English, Full Fluency in French or Italian, Focus on customer experience and the urgency in which it should be delivered, Respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease, Ambitious, hard-working, determined, positive, helpful person with interest in growing your career, Customer relationship-building skills, Ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
What You'll Do.
Supporting customers with day to day issues such as password requests
complex issues such as supply chain malfunctions along with other general activities
Solve issues rather than just close cases
Give every customer a Workhuman experience
either by phone or email
and resolve issues such as why customers contact us
how we have resolved their issues and what we can do better the next time
Make improvements in process improvement
How You'll Work.
Team & Collaboration
Respect for all team members; Building relationships and resolve disputes across geographies and cultures with ease
Full Job Description
Job Description: ****Fluency in English and Polish is 100% required. Fluency in French _OR_ Italian is also required** **The hours for this role are Monday-Friday from 08:00 - 16:30** ### We are seeking an innovative Customer Service Executive to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities. As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email. This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience. You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction. _The Value Your Will Bring_ * You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience. * You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time. * Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman. _The Skills You Will Bring_ * Full fluency in Polish _**and**_ English * Full Fluency in French _**or**_ Italian * You have a strong focus on customer experience and the urgency in which it should be delivered. * You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease. * You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career. * You have customer
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