Jll
CustomerServiceExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Executive at Jll. Skills: Customer Service, Complaint Handling, Resident Relations. Receive and log calls. Handle complaint software efficiently”
Industry & Context.
Problem solving; Complaint resolution
What They're Looking For.
Must Have
Receive & log calls/complaints/requests, Handle Complaint Software, Forwarding reactive calls, Issue job cards, Inputting weekly timesheets, Answering queries from residents, Generating Performance reports, Maintaining ongoing works schedule, Filing of paperwork, Taking / Producing Minutes, Daily operations of Help Desk, Notify Safety & Security Head, Communicating courteously with residents, Investigating and solving residents' problems, Handling residents’ complaints or crises, Make customers aware of non-accessibility, Carry out receiving feedback, Keeping accurate records, Developing feedback or complaints procedures, Inform Housekeeping Executive, Inform Security and Help Desk, Perform all work as assigned
What You'll Do.
Receive and log calls
Handle complaint software efficiently
Forward reactive calls to engineers
Input weekly timesheets from engineers
Answer queries from residents
Generate performance reports for Property Manager
Maintain ongoing works schedule
Take and produce minutes of meetings
Operate Help Desk function daily
Notify Safety & Security Head of emergency calls
Communicate courteously with residents
Investigate and solve residents' problems
Handle residents' complaints or crises
Inform customers of non-accessibility
Receive feedback from residents regularly
Keep accurate records of discussions
Develop feedback or complaints procedures
Inform Housekeeping Executive of untidiness
Inform Security and Help Desk of incidents
Perform assigned work as necessary
How You'll Work.
Team & Collaboration
Property Manager; AFM; Shift engineers; Housekeeping Executive; Security and Help Desk
Communication Scope
Customer communication; Resident communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. · Receive & log calls/complaints/requests from clients/customers/tenants etc. into the Complaint Software. · Handle Complaint Software Efficiently and Effectively. · Forwarding on reactive calls to shift engineers. · Issue job cards. · Inputting weekly timesheets from engineers. · Answering queries from the residents. · Generating Performance reports to present to the Property Manager on Monthly basis. · Maintaining the ongoing works schedule. · Filing of paperwork. · Taking / Producing Minutes of Weekly and Monthly Meetings. · Daily operations of the “Help Desk” function including delivery, problem escalation/resolution. · Notify the Safety & Security Head / Officer and AFM on site at the time of all Emergency Calls. · Communicating courteously with residents by telephone, email or face to face. · Investigating and solving residents' problems. · Handling residents’ complaints or any crises, such as security issues. · Make customers aware of non-accessibility and under construction unit. · Carry out receiving feedback from residents on a regular basis. · Keeping accurate records of discussions or correspondence with residents. · Developing feedback or complaints procedures for residents to use. · Inform Housekeeping Executive in case of any untidiness found. · Inform Security and Help Desk in case of any untoward incident. · Perform all work as assigned by the Property Manager and AFM as deemed necessary to ma
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