Focus Group
Technology
CustomerServiceExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Executive at Focus Group. Skills: Customer service, Complaint resolution, Billing queries. Manage incoming telephone calls. Manage email correspondence”
What You'll Achieve.
Ensuring best possible customer experience
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Previous contact centre experience, High-volume environment experience, High-pressure environment experience, Handle complex queries, Handle complaint-related queries, Handle billing queries, Handle invoice queries, Manage busy workloads
Nice to Have
Resilience, Great communication skills, Problem-solving skills, Passionate about delivering excellent service
What You'll Do.
Manage incoming telephone calls
Manage email correspondence
Identify customer query
Investigate customer query
Resolve customer query
Communicate with customers moving providers
Maintain customer services
Record customer interactions
Track customer interactions
Follow industry guidelines
Follow company guidelines
How You'll Work.
Communication Scope
Written communication
Full Job Description
**We’re Hiring – Customer Service Executive ** **Salary – £25,000** **Location – Exeter** **Key Benefits:** * **Generous Holidays: **Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. * **Give Back: **Enjoy paid volunteering days to support causes you care about. * **Referral Rewards: **Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. * **Social Events: **Join in on regular social events and connect with your colleagues in a fun and relaxed environment. **Key Benefits:** * **Generous Holidays: **Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. * **Give Back: **Enjoy paid volunteering days to support causes you care about. * **Referral Rewards: **Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. * **Social Events: **Join in on regular social events and connect with your colleagues in a fun and relaxed environment. **About Us:** Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. **Job Purpose:** Join our fast-paced**Customer Service team!** We’re looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You’ll be handling a wide range of customer queries - often complex or complaint-related - including billing and invoice queries. Resilience, great communication, and problem-solving skills are key. If you’re confident managing busy workloads and passionate about delivering excellent service, we’d love to hear from you. **Key Responsibilities:** * Manage incoming telephone calls & email correspondence from customers. * Identify, investigate, and resolve a query, complaint or general enquiry from customers. * Communicate with customers moving to other providers with the aim to maintain servic
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