Air Liquide
CustomerServiceExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Executive at Air Liquide. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. overseeing and executing daily order fulfillment processes. ensuring seamless customer service support”
What You'll Achieve.
achieve operational excellence; enhancing efficiency; customer satisfaction; timely order fulfillment; accurate billing; prompt resolution of customer inquiries; timely resolution of customer issues and complaints; implement sustainable solutions; optimize team performance
Industry & Context.
problem-solving skills
Ability to travel for work purposes when required
What They're Looking For.
Must Have
Bachelor's degree in any discipline, problem-solving skills, customer-centric mindset, Leadership potential with the ability to functionally guide and motivate a team, Highly organized, detail-oriented, and capable of managing multiple priorities effectively, A proactive attitude with a commitment to continuous learning and process improvement, Good communication (written and verbal) and interpersonal skills, with the ability to handle diverse customer requests professionally, Ability to travel for work purposes when required
Nice to Have
Experience in a sales administration, customer service, or a related operational role
What You'll Do.
overseeing and executing daily order fulfillment processes
ensuring seamless customer service support
functionally leading a team to achieve operational excellence
assisting the Lead on various projects and initiatives aimed at enhancing efficiency and customer satisfaction
Serve as a primary point of contact for customer requests and order processing across various channels (phone
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment
delivery confirmation
and accurate billing within stipulated timeframes
Efficiently manage all customer-related inquiries
including document requests
and price adjustments
ensuring prompt resolution
Drive the timely resolution of customer issues and complaints
Oversee the logging and investigation of feedback
collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy
Manage credit/debit note issuance and supporting debtor aging follow-ups
Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs)
Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction
Support the deployment of Customer Care strategies
and updated policies to optimize team performance in alignment with company and group directives
Provide support for various administrative tasks
including document retention according to ISO standards and finance audit requirements
and assisting the asset department with monthly stock takes
How You'll Work.
Team & Collaboration
Coordinate seamlessly with logistics and asset management teams; collaborating with relevant stakeholders and departments; functionally leading a team; assisting the Lead on various projects and initiatives
Communication Scope
Good communication (written and verbal); interpersonal skills; handle diverse customer requests professionally
Process & Methodology
assisting the Lead on various projects and initiatives aimed at enhancing efficiency and customer satisfaction, Assist the Lead to identify opportunities for process improvements, Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction, Support the deployment of Customer Care strategies, digital initiatives, and updated policies
Full Job Description
Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia. As a Customer Services Executive, you will be responsible for overseeing and executing daily order fulfillment processes, ensuring seamless customer service support, and functionally leading a team to achieve operational excellence. This role also involves actively assisting the Lead on various projects and initiatives aimed at enhancing efficiency and customer satisfaction. ## How will you CONTRIBUTE and GROW? Customer Management * Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal). * Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes. * Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution. Issue Resolution and Continous Improvement * Drive the timely resolution of customer issues and complaints. * Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies. * Manage credit/debit n
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