Sika AG
specialty chemicals
CustomerServiceExecutive(3rdPartyPayroll)
“Customer Service Executive (3rd Party Payroll) at Sika AG. Skills: Order Management, Customer Service, SAP OTC. Perform Sales and Delivery Order Management tasks. Contribute to development of customer relationships through proactive customer communication related to order management e. g. product availability, order status and delivery tracking”
What You'll Achieve.
Ensure on time closure for non-product quality related complaints; Meet & fulfil all requirements of Audits
Industry & Context.
What They're Looking For.
Must Have
Graduation in any discipline with professional experience in manufacturing industry, Basic & Advanced Excel skill is mandatory, Experience with SAP Order To Cash (OTC) processes, Good understanding of the products/services of relevant business segments, Good knowledge of the business processes, Service excellence competencies, Ability to collaborate within and outside the team for servicing the customers
Nice to Have
MBA / PGDM preferred, Certification on Supply Chain like APICS etc. will be an added advantage
What You'll Do.
Perform Sales and Delivery Order Management tasks
Contribute to development of customer relationships through proactive customer communication related to order management e. g. product availability
order status and delivery tracking
Manage Master Data maintenance process to ensure effective order management
Handle customer complaints via Non-conformance Management (NCM) system
Capture customer expectations / requirement and feedback to business
Provide order status report and monitor customers’ order placement against sales order
Capture market intelligence from daily interaction with customers and share with the business as appropriate
Ensure all discount approval emails saved in SAP orders
Ensure to meet & fulfil all requirements of Audits
Support implementation of business rules related to customer order management process
Provide end to end transaction report (including order status
and dispatch details) daily basis
How You'll Work.
Team & Collaboration
Ability to collaborate within and outside the team for servicing the customers
Communication Scope
Good communication skills
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