Sika AG
Manufacturing
CustomerServiceExecutive(3rdPartyPayroll)
“Customer Service Executive (3rd Party Payroll) at Sika AG. Skills: Customer Service, Order Management, SAP OTC. Perform Sales and Delivery Order Management tasks. Contribute to development of customer relationships”
Industry & Context.
What They're Looking For.
Must Have
Graduation in any discipline, 1 to 3 years experience, Basic and Advanced Excel skill
Nice to Have
MBA / PGDM preferred, Certification on Supply Chain like APICS
What You'll Do.
Perform Sales and Delivery Order Management tasks
Contribute to development of customer relationships
Manage Master Data maintenance process
Handle customer complaints via Non-conformance Management system
investigation results
corrective actions to customer
Ensure on time closure for non-product quality related
Capture customer expectations / requirement
Capture feedback to business
Provide order status report
Monitor customers’ order placement against sales order
Capture market intelligence from daily interaction with customers
Share market intelligence with the business
Ensure all discount approval emails saved in SAP
Meet & fulfil all requirements of Audits
Support implementation of business rules related to customer
Provide end to end transaction report daily basis
How You'll Work.
Team & Collaboration
Collaborate within team; Collaborate outside team
Communication Scope
Customer communication
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