Cadence
electronic design
CustomerServiceEngineerII
“Customer Service Engineer II at Cadence. Skills: Customer Support, Software Validation, Technical Guidance, Machine Learning. Ensure excellent customer experience. Provide technical support”
What You'll Achieve.
ensure effective use of our Odyssee solutions; demonstrate the value of our technology; ensure product quality prior to release; ensure product quality and stability prior to release; support quality throughout the software development lifecycle; make an impact on the world of technology; solve what others can’t
Industry & Context.
problem‑solving skills; discussions and problem‑solving
> 10% domestic travel
What They're Looking For.
Must Have
Master’s degree in Engineering or equivalent practical experience, written and spoken English communication skills, Solid understanding of machine learning concepts, Understanding of finite element analysis (FEA) technologies, Comfort working in an IT environment, Effective time and project management, problem‑solving skills, Clear, professional communication skills, collaborative working style
Nice to Have
Experience with Marc, Experience with Nastran, Experience with Abaqus, Experience with LS‑Dyna, Experience providing technical support for engineering software, Experience working as a presales engineer for engineering software
What You'll Do.
Ensure excellent customer experience
Provide technical support
Deliver training sessions
Capture customer feedback
Write technical articles
Contribute to user forum discussions
Collaborate with Sales team
Demonstrate technologies
Solve customer benchmark problems
Validate software functionality
Contribute to automated test design
Operate test environments
How You'll Work.
Team & Collaboration
Work closely with customers; Supported by Product Development team; Collaborate with Sales team; Work closely with development teams; Work closely with Product Owners; Work closely with project managers
Communication Scope
written English communication skills; spoken English communication skills; Clear communication skills; professional communication skills
Process & Methodology
Effective time management, project management, prioritise across multiple initiatives
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