Worldwide TechServices
technology services
CustomerServiceEngineer
“Customer Service Engineer at Worldwide TechServices. Skills: Troubleshooting, Repair, Customer Support. Perform basic troubleshooting. Perform moderately complex repair”
What You'll Achieve.
Meet - established customer service satisfaction levels; Meet other operational/customer service metrics as outlined in established guidelines
Industry & Context.
troubleshooting and repair activities
Ability to lift and or move various computer equipment up to 50 lbs., Must own a basic repair kit
What They're Looking For.
Must Have
technical school certification or equivalent of 2-4 years of relevant experience, Maintain all required OEM Certifications as directed by Management, Knowledge of relevant software and hardware systems, Understanding of ITIL methodologies, Ability to lift and or move various computer equipment up to 50 lbs., Must own a basic repair kit
Nice to Have
A+ certification is desired, additional customer-specific certifications or training as required
What You'll Do.
Perform basic troubleshooting
Perform moderately complex repair
Provide support to VIPs
Respond to change management requests
Install new PC equipment
Provide end-user desk side support
Perform Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Meet customer service satisfaction levels
Meet operational metrics
Meet customer service metrics
Communicate with end-user
Communicate with service desk personnel
Follow documented service operations policies
Follow documented service operations procedures
How You'll Work.
Team & Collaboration
Proactively communicate with the end-user; Proactively communicate with service desk personnel
Communication Scope
Excellence in communication; customer-facing skills; oral skills; written skills; interpersonal skills; Proactively communicate
Applying for this Customer Service Engineer role?
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