Worldwide TechServices
Information Technology And Services
CustomerServiceEngineer
“Customer Service Engineer at Worldwide TechServices. Skills: troubleshooting, repair, customer service. Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.. Provide support to client identified VIPs”
What You'll Achieve.
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Industry & Context.
basic troubleshooting; moderately complex troubleshooting
Ability to lift and or move various computer equipment up to 50 lbs., Must own a basic repair kit, Additional requirements may exist if offer of employment is extended
What They're Looking For.
Must Have
technical school certification or equivalent of 2-4 years of relevant experience, Maintain all required OEM Certifications as directed by Management, Knowledge of relevant software and hardware systems, Understanding of ITIL methodologies, Ability to follow instructions and processes with minimal instruction, Ability to lift and or move various computer equipment up to 50 lbs., Must own a basic repair kit
Nice to Have
A+ certification is desired, May require additional customer-specific certifications or training as required
What You'll Do.
Performs basic and moderately complex troubleshooting and repair activities
typically associated in an end-user environment
including but not limited to PC’s
tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment
providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
How You'll Work.
Team & Collaboration
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Communication Scope
Excellence in communication; oral communication; written communication; interpersonal skills; Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
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