Uline
Distributor
CustomerServiceDepartmentManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Department Manager at Uline. Skills: Customer service management, Team leadership, Coaching. Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service. Manage the daily activities of various Customer Service departments”
What You'll Achieve.
Increase efficiency
Industry & Context.
Resolve escalated customer issues promptly
Drug-free workplace, Pre-employment hair follicle drug screening
What They're Looking For.
Must Have
Bachelor's degree, 3+ years of customer service management experience, Demonstrated ability to effectively coach and develop a high-performing team
What You'll Do.
Train Team Leads to build a high-performing
positive team environment to provide top-notch customer service
Manage the daily activities of various Customer Service departments
Evaluate team procedures and identify areas for improvement
Review performance reports and suggest ways to increase efficiency
Resolve escalated customer issues promptly
Full Job Description
**Customer Service Department Manager** **Pay from $85,000 to $100,000 per year** **Texas Branch - Irving, TX** Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. **Careers Packed with Potential.** Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. **Position Responsibilities** * Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service. * Manage the daily activities of various Customer Service departments. * Evaluate team procedures and identify areas for improvement. * Review performance reports and suggest ways to increase efficiency. * Resolve escalated customer issues promptly. **Minimum Requirements** * Bachelor’s degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. **Benefits** * Complete health insurance coverage and 401(k) with 6% employer match that _starts day one_! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. **Employee Perks** * Best-in-class, clean, modern **air-conditioned** facilities. * First-class fitness center and beautifully maintained walking paths. **About Uline** Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a _drug-free workplace_. All new hires must complete a pre-employment _hair follicle drug screening_. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-BW1 #LI-TX001 (#IN-TXMANC) #ZR-TXCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore [Uline.jobs](https://www.uli
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