DS Smith
Packaging
CustomerServiceCoordinator(SalesAdministrator)
“Customer Service Coordinator (Sales Administrator) at DS Smith. Skills: Customer service, Sales administration, Order management, Attention to detail, Communication. Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs. Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing”
What You'll Achieve.
Delivering the sales strategy, goals and performance; Delight our customers; Achieve world-class service goals; Ensure all reporting and account documentation is accurate and reflective of our current working practices; Ensure total customer satisfaction
Industry & Context.
Pro-actively resolving challenging situations
What They're Looking For.
Must Have
Relevant customer facing experience – ideally within a B2B or B2C environment., Computer literate, especially on Microsoft packages (Excel, Word, etc)
Nice to Have
experience in a B2B or B2C customer-facing role
What You'll Do.
Process new and repeat orders
analysing customer forecasts to balance stock levels and meet delivery call-offs
Manage artwork and tooling origination
seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing
Acknowledge and resolve customer complaints
following through on solutions to ensure total customer satisfaction
Build relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers
Challenge existing process flows to deliver upon our customer excellence programme and improve cross-departmental efficiency
How You'll Work.
Team & Collaboration
Working across the business to achieve world-class service goals by building relationships with customers.; Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey.; This role is a central part of our site team and deals with various stakeholders; Build relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers; improve cross-departmental efficiency
Communication Scope
Natural communicator
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