DS Smith
Packaging
CustomerServiceCoordinator(SalesAdministrator)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Coordinator (Sales Administrator) at DS Smith. Skills: Customer service, Sales administration, Order management, Attention to detail, Communication. Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs. Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing”
What You'll Achieve.
Delivering the sales strategy, goals and performance; Delight our customers; Achieve world-class service goals; Ensure all reporting and account documentation is accurate and reflective of our current working practices; Ensure total customer satisfaction
Industry & Context.
Pro-actively resolving challenging situations
What They're Looking For.
Must Have
Relevant customer facing experience – ideally within a B2B or B2C environment., Computer literate, especially on Microsoft packages (Excel, Word, etc)
Nice to Have
experience in a B2B or B2C customer-facing role
What You'll Do.
Process new and repeat orders
analysing customer forecasts to balance stock levels and meet delivery call-offs
Manage artwork and tooling origination
seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing
Acknowledge and resolve customer complaints
following through on solutions to ensure total customer satisfaction
Build relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers
Challenge existing process flows to deliver upon our customer excellence programme and improve cross-departmental efficiency
How You'll Work.
Team & Collaboration
Working across the business to achieve world-class service goals by building relationships with customers.; Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey.; This role is a central part of our site team and deals with various stakeholders; Build relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers; improve cross-departmental efficiency
Communication Scope
Natural communicator
Full Job Description
**About the role** The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors! Are you currently working in a sales administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you! We are looking for an enthusiastic, pro-active, and self-motivated individual to join our UK Packaging Division as a Customer Service Co-ordinator based at our Belper site. As a natural "people-person," you will thrive on being the primary internal point of contact for a defined customer base, working across the business to achieve world-class service goals by building strong relationships with customers. Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey. This includes handling order management, artwork and tooling coordination, and inventory analysis. Being organised with fantastic attention to detail is vital, as you will ensure all reporting and account documentation is accurate and reflective of our current working practices. This role is a central part of our site team and deals with various stakeholders—no two days are the same! You will be pro-actively resolving challenging situations and identifying opportunities to up-sell, making this the perfect role for a natural communicator who wants to "go the extra mile." Key responsibilities include: * Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs * Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoici
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