CustomerServiceCoordinator

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! _Employee Contract Type:_ Local - Fixed Term Employee (Fixed Term) _Job Description:_ _**MAJOR RESPONSIBILITIES**_ ** _Community Engagement and Sponsorship Education_** * Participates in sponsorship education processes and contributes as needed * Provides technical input on sponsorship messaging. * Maintains inventory of sponsorship community materials. * Provides technical input on sponsorship aspects of community engagement. * Participates in community engagement and capacity building efforts of partners and community groups. * Supports field staff to coordinate specific needs of sponsorship communication at critical points-meetings with parent, etc. _**Child Selection Process**_ * Plans Register Children distribution by Primary Focus Area and monitors Register Children inventory on an ongoing basic * Supports development of child selection criteria along with the field staff * Ensures alignment of child selection criteria with WV intent * Coordinates overall process of child selection including timeframe, materials, documentation, etc. * Coordinates information management – quality assurance, data entry, record management * Develop long term plan for RC supply compliance plan with team _**Designing integrated activities with children**_ * Provides subject matter expertise for integration of sponsorship requirements with development process and child participation * Coordinates Integrated Activity Plan to link sponsorship requirements with project or other activities _**Child Monitoring**_ * Provides coordination and support to ensure Child Monitoring Standards are met * Supports the establishment of mon