CustomerServiceCoordinatorII

## Description Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com   The Customer Service Coordinator II provides direct support to internal and external stakeholders by handling a wider range of inquiries and service requests. This role builds on foundational knowledge to independently resolve moderately complex issues, ensuring high levels of customer satisfaction while supporting continuous improvement in service delivery.   The CSC is committed to personal and professional change and growth, meeting the needs of the customer and the company, and making a true difference in a caller’s day and within the healthcare landscape as a whole.     Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.       ## Responsibilities Respond to internal and external stakeholder calls, emails, and chat inquiries, providing accurate information on products, services, policies, and procedures in GRAIL’s customer relati