ZEISS
Medical Technology
CustomerServiceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Coordinator at ZEISS. Skills: Customer Service, Administration, Communication. Answer and manage all incoming calls. Manage all service tickets”
Industry & Context.
assist customers with basic trouble shooting
6 month contract
What They're Looking For.
Must Have
Previous experience in a customer service or office administration support role, Exceptional customer service skills, Ability to manage multiple tasks and prioritize, Self-managed individual able to work with minimal supervision, organisational, communication and interpersonal skills, Intermediate to advanced computer skills in Microsoft Office and database management, Ability to learn basic technical features and common faults to assist customers with basic trouble shooting
Nice to Have
Previous SAP CRM or equivalent CRM system Experience is advantageous
What You'll Do.
Answer and manage all incoming calls
Manage all service tickets
Quote and seek approval for billable service work
Manage the Zeiss customer and equipment database
manage and close service tickets
General office administration
Purchase of office equipment
How You'll Work.
Team & Collaboration
Close collaboration with the Field Service Engineers
Communication Scope
excellent communications skills; professional telephone manner; attentiveness; patience; communication skills
Full Job Description
* _Join a world-leading medical technology company_ * _Be part of a team that offers great training and a supportive work environment_ * _Full-time fixed term contract based in Avondale, Auckland_ ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 179 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries. ZEISS products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientist better understand diseases and develop better drugs and treatments. Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference. Currently, we have a great opportunity to join our customer service team as **Customer Service Coordinator** on a 6 month contract based in Auckland, New Zealand. We are looking for someone with excellent communications skills, great attention to detail and the ability to multitask. This is a hybrid role, once you are fully trained it can be a mix of working in the office and home (if preferred). If you are passionate about customer service and would love to work for a long-established market leader, then this is the role for you! **_Key responsibilities include:_** * Answer and manage all incoming calls and emails from our valued customers * Allocate, schedule, and manage all service tickets * Quote and seek approval for billable service work * Manage the Zeiss customer and equipment database in the CRM * Close collaboration with the Field Service Engineers to schedule, manage and close service tickets * General office administration including the purchase of offi
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