Taylor Print & Visual Impressions Inc.
CustomerServiceCoordinator
“Customer Service Coordinator at Taylor Print & Visual Impressions Inc.. Skills: project management, operations coordination, customer service. manage and coordinate customer projects from order intake through production and delivery. Act as the main point of contact for assigned projects, maintaining accurate and up-to-date information in company systems and project event sheets”
What You'll Achieve.
ensure projects are executed accurately, on time, and to specification; enhance the customer experience
Industry & Context.
Demonstrated problem-solving and follow-up skills
authorized to work in the United States without the need for employer sponsorship, Overtime may be required based on production demands and project deadlines, Ability to work both at a desk and hands-on in a production environment
What They're Looking For.
Must Have
High school diploma or GED, 4+ years of experience in project coordination, operations support, account coordination, or similar roles, working knowledge of Microsoft experience using spreadsheets to track projects, data, and timelines, Proficiency in Microsoft Word, Outlook, and PowerPoint, written and verbal communication skills, Excellent time management and organizational skills
Nice to Have
Experience in print, manufacturing, production, or operations environments, Demonstrated problem-solving and follow-up skills, Familiarity with estimating, order processing, vendor coordination, or inventory management, Experience supporting sales or account teams in a project-based capacity
What You'll Do.
manage and coordinate customer projects from order intake through production and delivery
Act as the main point of contact for assigned projects
maintaining accurate and up-to-date information in company systems and project event sheets
Enter manufacturing orders accurately and on time based on approved estimates
Manage multiple projects simultaneously from order receipt through order entry
Serve as the primary Customer Service Representative for accounts supported by assigned Sales Reps or Account Managers
trust-based relationships through clear and consistent communication
transparent communication between internal teams and proactively communicate timelines
Collaborate closely with production teams through both desk-based coordination and regular presence on the production floor
Monitor inventory levels and issue purchase orders to maintain product availability
Translate customer requirements for production facilities to support accurate pricing and efficient manufacturing
Document customer or sales‑reported complaints in the operating system
Assist Sales Representatives and Account Managers with product details
and process questions
Anticipate and respond quickly to customer needs
Provide backup coverage for Sales or AM territories when needed
Create and maintain SOPs for account-specific processes when needed
Identify opportunities for process improvement to enhance the customer experience
Represent the company and its products professionally at all times
How You'll Work.
Team & Collaboration
Serve as the operational hub between Sales, Account Management, Production, and external vendors; Support Sales Reps and AM partners by coordinating and leading internal teams to execute successfully on client projects; Ensure timely, transparent communication between internal teams; Collaborate closely with production teams through both desk-based coordination and regular presence on the production floor; work cross-functionally with internal teams
Communication Scope
clear and consistent communication; timely, transparent communication; written and verbal communication skills; Confident communicator
Process & Methodology
manage and coordinate customer projects from order intake through production and delivery, project management, operations coordination, keeping complex projects organized, Manage multiple projects simultaneously, project ownership, coordination, execution, keeping production projects on track
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