Ryder
CustomerServiceCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Coordinator at Ryder. Skills: customer service, process management, parts management. Support shop management process. Manage customer communications and scheduling”
What You'll Achieve.
improve the quality and consistency of customer communications; meet customer's expectations; enhance branch productivity; contribute to cost containment
Industry & Context.
issue resolution; make good decisions in a fast moving environment
What They're Looking For.
Must Have
3 years or more in customer service with issues resolution experience, H. S. Diploma/GED
What You'll Do.
Support shop management process
Manage customer communications and scheduling
Order and stock inventory
Manage maintenance files
Improve customer communications quality
Meet customer expectations
Perform customer relationship activities
Resolve customer issues
Ensure customer satisfaction
Execute customer communication protocol
Enhance branch productivity
Schedule and plan work effectively
Create repair order tasks
Update work planning sheet
Review maintenance reports
Schedule preventative maintenance
Schedule repair campaigns
Schedule vehicles requiring follow-up
Coordinate with rental counter
Identify repair requirements
Identify available substitute units
Identify vehicle wash requirements
Coordinate outside repair with vendors
Coordinate outside repair with customers
Execute parts inventory management processes
Conduct physical inventory
Manage purchase orders
Coordinate parts pick-up
Coordinate parts delivery
Make recommendations on min-max levels
Manage parts obsolescence
Ensure cleanliness in parts room
Handle all incoming shop calls
Perform clerical duties
Process all Accounts Payable
Create repair orders for technicians
How You'll Work.
Team & Collaboration
Coordinate with rental counter; Coordinate outside repair with vendors; Coordinate outside repair with customers
Communication Scope
communicate effectively, both verbally and in writing; Effective phone skills
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **Summary** The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. **Shop Location:** **Phoenix, AZ** **Work Schedule: Sunday - Thursday** **Hours: 10:00am to 6:30pm** **Hourly Pay | Paid Weekly!** **Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.** At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at We take the security of everyone’s personal information very seriously and are dedicated to securing and protecting any information provided to us. This is why, we only accept employment applications through our official careers site. You may receive phone calls, text messages, or emails that appear to be from Ryder or other trusted organizations, but it is important that you remain vigilant when responding to these as they may be scams in which fraudsters try to obtain your personal information for malicious purposes (known as “Phishing”) . While we may call you to verify information you have provided in your application, we will never ask for sensitive personal information from you via email, end user messaging applications such as WhatsApp messenger, Signal messenger, or via text message. If you are asked to provide personal information, click on a link, or navigate to a website other than the official Ryder website ([www.ryder.com](http://www.ryder.com/)), or download any mobile applications to communicate with our ca
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