HomeGoods
Retail
CustomerServiceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Coordinator at HomeGoods. Skills: Customer experience, Customer loyalty, Team training and mentoring. Promote a “Highly Satisfied” customer experience. Drive customer loyalty through programs and initiatives”
What You'll Achieve.
Promote a “Highly-Satisfied” customer experience; Drive customer loyalty
Industry & Context.
Available to work flexible schedule including evenings and weekends, Able to lift heavy merchandise with/without reasonable accommodations
What They're Looking For.
Must Have
Able to work as a team member, Able to lift heavy merchandise with/without reasonable accommodations, Able to train and provide direction to others, Able to run a register/handle money, Must be able to handle confidential information with discretion
Nice to Have
Experience as a coordinator or previous retail/supervisory experience preferred
What You'll Do.
Promote a “Highly Satisfied” customer experience
Drive customer loyalty through programs and initiatives
Address customer concerns and issues promptly
Update Associates on current customer experience feedback
and company initiatives
Train and mentor all Associates on Policies and Procedures
Provide recognition and constructive feedback on cashier performance
Maintain and monitor cash controls including change fund
Adhere to all labor laws and meal and break period policies
Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor
Audit and approve paperwork
and organizational standards throughout the frontline
Monitor all frontline equipment
communicating issues to management
Execute and adhere to Company directives
Maintain and uphold merchandising standards within the queue-line
Adhere to all operational
and loss prevention policies and procedures
Ensure proper and timely handling of damages and Mark out of Stock
Promote a safe environment
reporting any type of safety hazard in the store
How You'll Work.
Team & Collaboration
Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions; Promotes a culture where everyone feels welcomed, valued, and engaged; Available and willing to work in multiple areas of the store as needed; Able to work as a team member; Able to train and provide direction to others
Communication Scope
Excellent interpersonal skills
Full Job Description
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. **Job Description:** **Opportunity: Grow Your Career.** Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed * Promotes a “Highly Satisfied” customer experience * Drives customer loyalty through programs and initiatives * Addresses customer concerns and issues promptly * Updates Associates on current customer experience feedback, goals, and company initiatives * Trains and mentors all Associates on Policies and Procedures * Provides recognition and constructive feedback on cashier performance * Maintains and monitors cash controls including change fund * Adheres to all labor laws and meal and break period policies * Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor * Audits and approves paperwork * Maintains cleanliness, recovery, and organizational standards throughout the frontline * Monitors all frontline equipment, communicating issues to management * Executes and adheres to Company directives * Maintains and upholds merchandising
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