L-Acoustics
professional sound systems
CustomerServiceCoordinator,Apprentice
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Coordinator, Apprentice at L-Acoustics. Skills: Customer Support, Technical Support, Logistics Support. Assist in providing information. Support customers for after-sales service”
What You'll Achieve.
Contribute to customer satisfaction
Industry & Context.
Identify parts to be replaced; Conduct simple technical diagnostics; Support reporting of product defects
What They're Looking For.
Must Have
Bilingual in English (spoken and written), Interest in customer service and technical environments, interpersonal skills, customer-oriented mindset, willingness to learn, Comfortable with IT
Nice to Have
experience with ERP systems
What You'll Do.
Assist in providing information
Support customers for after-sales service
Act as a liaison between customers
Manage customer inquiries
Identify parts to be replaced
Conduct simple technical diagnostics
Process orders for parts
Prepare basic customs documentation
Coordinate with logistics partners
Monitor trends in repairs
Report product defects
How You'll Work.
Team & Collaboration
Coordinate with internal departments (technical, R&D, quality, logistics, accounting, etc.); Support senior coordinators; Support reporting of product defects to Quality, Production, and suppliers; Participate in internal improvement initiatives
Communication Scope
Bilingual in English (spoken and written)
Full Job Description
L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. As an Apprentice Customer Service Coordinator, you will support the Customer Service team in delivering high‑quality service to French and international customers. Under the supervision of the Head Of Customer Service EMEA & APAC, you will gradually learn to handle after‑sales requests, coordinate with internal departments, and contribute to customer satisfaction. This apprenticeship includes structured training on our products, tools, and processes. **Key Responsibilities** During the apprenticeship, responsibilities will be progressively assigned based on training and skill development. **Customer Support & Communication** * Assist in providing information and basic support to French and international customers for after‑sales service requests * Learn to act as a liaison between customers and internal departments (technical, R&D, quality, logistics, accounting, etc.) * Support senior coordinators in managing customer inquiries and follow‑ups **Technical & Administrative Support** * Participate in identifying parts to be replaced and learn to conduct simple technical diagnostics * Assist in preparing quotes under supervision * Support the processing of orders for parts, repairs, warranty claims, equipment loans, exchanges, and restocking * Learn to create invoices or credit memos **Logistics & Operations** * Help track shipments and pre
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