Valeo
automotive
CustomerServiceContact
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Contact at Valeo. Skills: Supply Chain Management, Customer Service, Logistics. Manage customer demands and sales operation plan. Integrate customer requirements into system”
Industry & Context.
Identify & highlight large order variations; Initiate corrective action plans; Identify the blocking points and plan appropriate quick actions; Apply analytical and financial analysis skills; Optimize processes
What They're Looking For.
Must Have
Project Supply Chain Management, ERP Proficiency, Inventory Control, Digital Tools, Multi-functional Operations, Logistics Execution, Data-Driven Analysis, Stakeholder Management
What You'll Do.
Manage customer demands and sales operation plan
Integrate customer requirements into system
Identify and highlight order variations
Release picking lists for deliveries
Follow supply chain and chase if necessary
Monitor safety stock levels
Manage co-operation and logistics issues
Ensure correct parameters are applied
Initiate corrective action plans
Be aware of P1 and P0 projects
Ensure returnable packaging loops are adhered
Prepare customs documentation for exporting
Communicate precise and reliable information
Meet customer contacts regularly
Ensure customer demand is met
Ensure feasibility of customer programs internally
Negotiate planned delivery dates upstream
Ensure internal scheduling is launched
Make production sequencing based on demand
Measure daily service rate
Propose action plans to improve service
Identify blocking points and plan actions
Alert sales in event of crisis
Define priorities with customer and internally
Follow evolution of action plans
Escalate through Logistics Red Alert
Ensure backup for each customer
Train backup on customer management
Ensure position is covered during holidays
Notify customers of absence
Lead and coordinate Supply Chain checklist activities
Define supply chain concepts
Support quotation phases
Engineer detailed logistics solutions
and lead Logistics FMEA
Ensure compliance with industry standards
Manage and track obsolete inventories
Balance Supply Chain project tasks
Manage routine Customer Service logistics
Manage urgent shipments
Coordinate carrier bookings
Process Electronic Release Orders
Apply analytical and financial skills
Support strategic decision-making
Utilize interpersonal and communication skills
Influence cross-functional teams
Navigate conflicting organizational priorities
How You'll Work.
Team & Collaboration
Cross-functional coordination; Influence cross-functional teams; Navigate conflicting organizational priorities
Communication Scope
Communicate complete, precise & reliable information; Adapt the chosen method of communication; Adapt the frequency to the situation; Exceptional interpersonal and communication skills
Process & Methodology
Project Supply Chain Management, Project Coordination, Lead and coordinate Supply Chain checklist activities
Full Job Description
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. **Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules:** * Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system. * Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer. * If necessary, release picking lists for the Customers’ deliveries. * Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached. * Manage co-operation and logistics issues with logistics external platforms * Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans. * Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…). Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages. * Prepare the Customs documentation required for exporting if need be. * On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer con
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