Valeo
Automotive
CustomerServiceContact
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Contact at Valeo. Skills: Customer service, Supply chain management, Operations planning. Manage customer demands. Integrate customer requirements into system”
What You'll Achieve.
Reach targeted service levels; Improve service level
Industry & Context.
Resolve integration errors; Identify order variations; Initiate corrective actions; Solve blocking points; Identify blocking points
What They're Looking For.
Must Have
Customer schedules integration, Loading closed orders, Identify order variations, Release picking lists, Follow supply chain, Monitor safety stock, Manage logistics issues, Apply reference parameters, Initiate corrective actions, Be aware of P1/P0 projects, Ensure returnable packaging loops, Prepare customs documentation, Communicate information to customers, Meet customer contacts, Ensure demand feasibility, Negotiate planned delivery dates, Ensure internal scheduling, Make production sequencing, Measure daily service rate, Propose action plans, Identify blocking points, Plan quick actions, Alert sales in crisis, Define priorities, Follow action plans, Escalate through Logistics Red Alert, Ensure backup for customer, Train backup, Ensure position is covered, Notify absence, Inform temporary manager
What You'll Do.
Manage customer demands
Integrate customer requirements into system
Resolve integration errors
Load closed orders onto system
Identify and highlight large order variations
Ensure data accuracy from customer
Release picking lists for deliveries
Follow complete supply chain
Ensure targeted service levels are reached
Monitor safety stock levels
Alert when min/max levels are reached
Manage co-operation and logistics issues
Ensure correct parameters are applied
Initiate corrective action plans
Be aware of P1 and P0 projects
Ensure returnable packaging loops are adhered to
Prevent packaging shortages
Prepare customs documentation for exporting
reliable information to customers
Adapt communication method and frequency
Meet customer contacts regularly
Ensure feasibility of customer programs internally
Negotiate planned delivery dates upstream with customer
Ensure internal scheduling is launched
Make or ensure production sequencing
Measure daily service rate for each customer
Propose action plans to improve service level
Identify blocking points
Plan quick actions to solve blocking points
Alert sales in event of crisis
Define priorities with customer and internally
Follow evolution of action plans
Escalate through Logistics Red Alert application
Ensure backup for each customer
Train backup on customer management
Ensure position is covered during holidays
Notify customers of absence
Inform of temporary manager
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with logistics platforms; Collaborate with sales; Coordinate with procurement; Coordinate with production; Coordinate with shipping; Coordinate with management; Coordinate with aftermarket VS
Communication Scope
Precise communication; Reliable communication
Full Job Description
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. **Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules:** * Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system. * Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer. * If necessary, release picking lists for the Customers’ deliveries. * Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached. * Manage co-operation and logistics issues with logistics external platforms * Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans. * Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…). Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages. * Prepare the Customs documentation required for exporting if need be. * On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer con
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